Shipping Policy
Last updated: February 2025
⚡ Same-Day Shipping Available!
Orders placed before 1:00 PM EST Monday through Friday are shipped the same business day!
Business Hours
Our fulfillment center operates Monday through Friday, 10:00 AM - 4:00 PM EST.
Orders placed after 1:00 PM EST or on weekends/holidays will be processed the next business day.
Shipping Methods & Rates
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 Business Days | $7.99 |
| 2-Day Shipping | 2 Business Days | $15.99 |
🎉 FREE Shipping on orders over $200!
Applies to both Standard and 2-Day shipping within the continental United States.
Shipping Locations
We currently ship to all 50 US states. We do not offer international shipping at this time.
All packages ship from our facility in the United States.
Order Tracking
Once your order ships, you will receive an email with tracking information. You can track your package using the provided tracking number on the carrier's website.
Packaging
All orders are shipped in discreet packaging with no indication of the contents. Products are carefully packed to ensure they arrive in perfect condition. Temperature-sensitive items include appropriate packaging materials.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@bioinfinitylab.com. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
For shipping inquiries, please email us at support@bioinfinitylab.com during our business hours: Monday-Friday, 10AM-4PM EST.